Hey there!

If you have a question about your order, our products or anything else! We’re here on standby, ready to help! We would also love to hear your thoughts on “This is a Green”. Your feedback will be greatly appreciated.

Please fill in the form below. This procedure can help our customer support team deal with your query quickly and effectively, or if you prefer email us at:support(at)thisisagreen.com.

Frequently Asked Questions

Popular Questions

What exactly happens after ordering?
Once you’ve placed order you’ll receive an order confirmation email from us. Please check everything is correct and get in touch if you have any questions or if there’s a problem. At This Is a Green we’re a little impatient so it makes sense that we don’t like to keep others waiting too. Once you’ve placed your order we aim to dispatch under 48 hours. All deliveries are taken care by Royal Mail 1st Class delivery.
How much will delivery cost?
Cost of delivery starts at £1.65 if you are based in the UK. If you’re an international customer your shipping costs are calculated and based on your weight and destination. If your delivery is lost or damaged during transport then we’ll take care of it and get another one out to you ASAP but make sure you let us know within 10 days. p.s we use bio-degradable packaging which decomposes itself over time!
What about returns and exchanges?
As mentioned in our terms and conditions, you can cancel your order within 7 days of receiving it for a refund in accordance with distance selling regulations. All refunds and exchanges must take place within 14 days of delivery. This means you can change size/design/colour or simply return the goods. All customers have to pay for return postage to us. Products must be returned to us in their original condition and we advise you use our eco-friendly bags for return. We recommend using recorded delivery as we cannot be responsible for any items that are lost or damaged. Any refunds can take up to 14 days to process and the funds to be re-allocated to your account.

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